Address: PO BOX 405 Asbury Park, NJ 07712 Email: service@urbanbang.com The following information applies for all Divisions of UrbanBang.com including: PonyShoes.com WuWearShoes.com GolaShoes.com PenguinClothing.com Shipping/Handling Policy: Most in-stock orders ship out the next business day and should arrive within 3-14 business days. If an item that you order is out of stock, it may take a little longer depending upon availability. Credit cards are not charged and money orders are not cashed until the order ships. U.S. and Canadian Orders are shipped UPS Ground/Standard. All other international orders are shipped via UPS Expedited or U.S. Priority Mail. We will only ship orders to the credit card holder's billing address. Please make sure the billing and shipping addresses are the same as the address that your credit card is registered to. You can check your order status by clicking the Order Status tab at the top of the page. If your order status is "Reviewed", please contact us via email (Reviewed status means there is an issue with your order that needs to be attended to before your order ships). Please include your order number when emailing us. Customers outside of the U.S. are responsible for any additional import duties/taxes that their country may charge. TrainingCampStore will not be held responsible for such charges and will not be responsible for return shipping charges if the order is refused. UrbanBang reserves the right to cancel any order for any reason (canceled orders will not be charged or will be refunded as appropriate). Prices and discounts are subject to change without notice. Return Policy: Your satisfaction is 100% guaranteed. Send your unworn items back within 30 days for store credit or exchange (item of equal or lesser value). Please include a note with your contact information, order number, and reason for the return. Shipping expenses are nonrefundable. Graphic Designers / Web Designers Wanted If you are a talented Graphic Designer or Web Designer and are interested in doing some freelance work for us, please email us at service@urbanbang.com. Be sure to include infomation on where we can view samples of your work.